Shop with Confidence
How IbomMarket helps protect you across marketplace listings, seller stores, and services
Last Updated: 28 June 2026
Ibom Market Global Limited (RC 9165487), Uyo, Akwa Ibom State, Nigeria.
Our Commitment to You
At IbomMarket, your safety is our priority. We have built multiple layers of protection across our marketplace listings, seller stores, and professional services.
Important: IbomMarket is an intermediary platform that connects buyers with sellers and service providers. We facilitate the connection and may process payments, but we are not a party to the contract between you and the seller. This means you should always exercise due diligence and follow our safety guidelines.
How We Protect You
Seller Verification
Identity checks (e.g. phone, email, and where available NIN/BVN verification). Look for the verified badge before you transact.
Listing Moderation
We use automated and manual moderation to look for scam patterns, prohibited items, fake images, and policy violations.
Secure Payments
Card payments are processed by Monnify, a CBN-licensed, PCI-DSS-compliant payment processor; we never store your card details.
Dispute Support
If a transaction goes wrong, our team offers best-effort mediation through the Dispute Centre. As an intermediary, IbomMarket does not hold your funds in escrow, so always inspect items and verify the seller before paying.
Easy Reporting & Disputes
One-click reporting on any listing or user. Dedicated Dispute Centre for formal complaint resolution with evidence submission.
Data Protection
Your data is encrypted in transit (HTTPS/TLS) and at rest, with NDPA 2023 compliance and your right to data access, deletion, and portability. Contact our Data Protection Officer at dpo@ibommarket.com.
Secure Messaging
In-app messaging keeps conversations on record. Ability to block and report users. Message records available for dispute resolution.
Protection by Transaction Type
General Marketplace Purchases
- - Inspect items in person before paying (for in-person transactions)
- - For online orders: review listing details, seller reviews, and verification status
- - File return requests for items that don't match the description
- - Report sellers for misrepresentation, counterfeit goods, or fraud
- - Contact-only categories (vehicles, property, jobs): extra caution advised; meet in safe, public locations
Professional Services
- - Review service provider ratings, reviews, and verification status
- - Get written quotes through platform messaging before committing
- - Report service providers who fail to deliver on agreed terms
- - File disputes for incomplete, substandard, or misrepresented services
- - Service providers are independent professionals, not IbomMarket employees
Before You Buy - Checklist
Check the seller profile
Look at verification status, ratings, reviews, and how long they've been on the platform. Verified sellers are more trustworthy.
Examine photos carefully
Are they real photos or stock images? Ask for additional photos or video if needed. Check for AI-enhanced vs actual product quality.
Read the full description
Make sure you understand exactly what you're getting. For services, check the scope of work before committing.
Compare prices
If a deal seems too good to be true, it probably is. Check similar listings to gauge fair pricing.
Communicate through the platform
Keep messages on IbomMarket for your records. Be wary of sellers pushing you to communicate off-platform.
Review cancellation and refund terms
For paid orders, understand the cancellation and refund policy before committing.
Use secure payment methods
When paying online, use the Platform's Monnify integration. Never send money via direct bank transfer to unverified sellers.
Plan safe in-person meetings
Meet in public places during daylight. Bring someone for high-value transactions. Inspect before paying.
Warning Signs - Red Flags
Be cautious if you encounter any of these:
If Something Goes Wrong
Step 1: Contact the Seller
Reach out through platform messaging to try to resolve the issue directly. Many problems are misunderstandings that can be fixed.
Step 2: File a Dispute or Return Request
Use the Dispute Centre to file a formal complaint with evidence (photos, screenshots, messages). For orders, use the Return Request feature.
Step 3: IbomMarket Investigation
Our trust and safety team reviews disputes, examines evidence, and may contact both parties. Outcomes may include refund recommendation, listing removal, or account action against the offending party.
Step 4: Report to Authorities (If Needed)
For fraud or criminal activity, file a report with the Nigeria Police or EFCC. We can provide transaction records and communication logs as evidence when legally required.
Limitations
While we work hard to maintain a safe platform, please understand:
- We cannot guarantee the quality, safety, legality, or fitness of items or services
- We are not responsible for transactions that occur off-platform
- We cannot unilaterally force sellers to provide refunds (though we can take action against their account)
- We cannot recover money lost in scams or fraud (but we can ban offenders and support police investigations)
- AI moderation may not catch every violation; human reports help us improve
- Sellers and service providers are independent businesses, not IbomMarket employees
- We may provide information to law enforcement as required by Nigerian law
Your best protection is vigilance. Follow our safety tips, verify before paying, and trust your instincts.
Need Help?
Our trust and safety team is available to assist with any concerns.